STORE POLICY

Your satisfaction is our priority  

We address every concern individually to the best of our ability. You are eligible to obtain a full refund or exchange on the items  you are not happy with purchasing (conditions applied).

Exchange policy

Products may be returned within 7 days of the original purchase for exchange and alteration.

Drop us your information and reason for exchange, our customer service representative will get back to guide you through further process. Contact info +971526404072, customerservice@hessafalasi.com

Kindly ensure that all product returns should be addressed back in original packaging that we provided upon the delivery.  

Please make sure to exchange packaging is carefully protected, as damaged items won't be accepted.  

Our delivery team will contact you for the returns or you can leave the product at our store.

 

Kindly note that we will not accept any returns on customized design   

Return policy

All items can be returned within 7 days from the original date of purchase.

Amount will be refunded to your bank account within 2 weeks.

All returns should be in original packaging  and customized items wont be refunded.

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